Feedback from our customers

We were having problems with our previous supplier (poor communication, not fully resolving break-downs). Situation culminated with a final break-down which ex-supplier were adamant unit needed complete replacement and was beyond repair. We took their word and decided to use Google to search for other suppliers to provide secondary quotes.

After finding TPC, and speaking to Mary (Scheduler) & Keron (Engineer), they advised that the problem’s description sounded more like an inexpensive part replacement rather than entire unit. Keron was round the same day to diagnose and the following to fix (for fraction of replacement price).

Relationship then built from there. TPC are consistently on site within the same day (for breakdowns), certainly no more than next day. They now do our annual servicing, and have just completed a major pipework replacement. Samuel Taylor Ltd would certainly recommend TPC for all your Chiller needs.

Thank you to the whole team at Total Process Cooling, from my initial conversation, comprehensive advice and the required specification was given.

A prompt installation date was strictly adhered to by an efficient team on site.
I have no hesitation to recommend Total Process Cooling to anyone.

TPC have delivered several solutions to difficult projects that have been brought to their attention.
These have involved process cooling and MRI cooling. When faced with technical and logistical deliveries, they have always delivered on time and with great professionalism.

We are the largest Air Conditioning contractor in Northern Ireland and have experience of many suppliers. The service provided by TPC is as good as it gets.